Butler ~ Celebrity Cruises

Job: Butler

Employer

Celebrity Cruises.

Reference

CEL- Butler

Contact

ccruises

Location

Miami

Job Title

Butler

Employer Type

Cruise

Position

Butler

Salary

To be discussed

Job description

Reports To: Head Butler

POSITION SUMMARY

Provides a variety of personalized services and information to eligible suite guests by performing the following essential duties and responsibilities according to the brand standards of service and style.

ESSENTIAL DUTIES & RESPONSIBILITIES

It is every employee’s responsibility to conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.

1. Each housekeeping shipboard employee reports to their assignment on time and properly groomed and dressed according to company policy. This includes a clean uniform and shoes, nametag, and any other uniform related items.

2. Ensures assigned suites are prepared before embarkation with all the amenities and informational materials required. Ensures the suites are prepared with all food and beverage menus, service menus, flowers, fruit baskets, etc. Replenishes items as needed throughout the voyage. Provides food and beverage services, afternoon tea and canapés, and suite turndown services during evening hours according to the established standards of service and style.

3. Greets and introduces themselves to each suite guest during embarkation. Explains suite amenities and lay out, food and beverage service, dining options, and any other related services. Demonstrates the proper use of the lifejackets, in-room safe, Jacuzzi and any other equipment. May unpack or pack guest’s belongings as needed.

4. Provides personalized assistance to guests by following Celebrity’s standards of service and style. Maintains knowledge of the ship’s regular events, ports of call and special functions by reviewing all available sources, including the vessel’s daily newsletter, to provide accurate information to answer questions. Makes reservations for various activities and services such as shore excursions, dining, wine, spa, shore excursions, flowers, etc. Follows-up to ensure services and amenities are delivered as specified.

5. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints to Front Office Manager for following up. Takes ownership of guest concerns, by following up and ensuring complaints are resolved to the guest’s satisfaction.

QUALIFICATIONS

Hiring Requirements:

• Two years food and beverage service experience in an upscale (5 Star) hotel, resort or cruise ship. Previous Butler experience & certification is a plus
• Superior customer service, interpersonal, conflict resolution and oral communication skills.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Completion of high school or basic education equivalency preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Contact

ccruises

Company

Celebrity Cruises.

Email

Cruiseshipsjobs@rccl.com

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